Terms of sale

Object

These General Conditions of Sale have as their object the purchase of products made remotely via telematic network on the site shop.sistershome.it, belonging to Pacicco Anna Michelina, registered with the Chamber of Commerce of Foggia (REA FG - 285878), VAT number IT03917000717.
Each purchase transaction will be governed by the provisions of Legislative Decree 206/2005 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree 196/03. Sisters di Pacicco Anna Michelina markets the products on the Site and does not produce them. The indications of the materials and composition of the fabrics are those indicated by the Manufacturer. Sisters di Pacicco Anna Michelina is not responsible for any information incorrectly provided by the manufacturer.

These Conditions of Sale must be examined online by the Customers of the site shop.sistershome.it before confirming the purchase. The forwarding of the order confirmation therefore implies the total knowledge of the Conditions of Sale and their total acceptance. The Customer undertakes and obliges, once the online purchase procedure has been completed, to print and keep these Conditions of Sale, already viewed and accepted during the purchase process made, pursuant to Legislative Decree 206/2005.

How to buy

Purchases of products, available online in the relevant detailed sheets, are made by the Customer at the price indicated, plus any transport costs, as specified below. The Products are depicted and made visible on the Site in an accurate manner and corresponding to the characteristics actually possessed. Sisters di Pacicco Anna Michelina, in any case, is not able to guarantee the exact correspondence to reality in relation to the images and colors as they appear on the Customer's monitor, if the discrepancy depends on the latter. Before confirming the order, the Customer will be summarized the unit cost of each product chosen, the total cost in case of purchase of several products, transport costs. By confirming the order, upon completion of the contract, the Customer will receive an e-mail message, containing the Number and Date of the order.

Price

The applicable prices for products ordered by you are those that appear on this site on the date on which you placed your order.
These prices are inclusive of VAT. Shipping costs are not included.
Shipping costs are invoiced on the basis of the rates indicated on this site on the date on which you have submitted the order.

Order

The order is considered completed by "point and click" (press the confirm and / or accept key). If the order is correctly completed, the Customer will receive the confirmation email containing the order number. Otherwise it is necessary to repeat the purchase procedure. With the Order Confirmation, Sisters di Pacicco Anna Michelina undertakes to provide the Customer with the Products, the terms and conditions provided for in these Conditions of Sale.

Shipments

Check that you have entered your data correctly: it is important that the address indicated is easily traceable by the Courier.
Shipments will be made by express courier that the customer has selected when ordering.
The turnaround time takes 1-2 working days. Delivery times are indicated during the order based on the selected courier. Some disadvantaged locations have longer delivery times than expected.
The Courier delivers from Monday to Friday during office hours and no appointments can be made.
In case of absence of the Customer, the courier will leave a notice of the passage and you will have 4 days to go and collect the ordered goods yourself.
If you think you can't be there for delivery, prefer the address of the workplace.
Check that you have correctly entered your telephone number and your email address: if there are problems with the fulfillment or delivery of the order, it is important that you can be traced in order to agree on any changes.
In the days following the order, check the e-mail: we may have sent you some communication concerning the fulfillment of the order.

Payments

  • Bank transfer (the shipment will take place only after viewing the credit in the bank) 

  • PayPal

Please note that, in case of payment by bank transfer, nothing receiving within 7 working days means the order canceled.

Order fulfillment times

Orders are processed (by fulfillment we mean the delivery of the goods to the Forwarder) after checking by Sisters di Pacicco Anna Michelina on the accuracy of the Personal Data and contact details provided by the Customer.
– in case of payment by Credit Card or advance PayPal: within the second working day (from Monday to Friday) following receipt of payment
– in case of payment by bank transfer, within the second working day (from Monday to Friday) following receipt of notification by our Bank of the payment

Right of withdrawal

Pursuant to Article 64 et seq. of Legislative Decree 206/2005, (Consumer Code), if the Customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a reference to VAT number, the Consumer has the right to withdraw from the purchase contract for any reason and without providing explanations, under the conditions set out below. To exercise this right, the customer must send a communication to this effect by registered letter with return receipt, within 14 days from the date of receipt of the goods. The communication must be addressed to: Sisters di Pacicco Anna Michelina, Via Tiberio Solis 108 – San Severo (FG) – 71016. The request can also be managed directly in the customer area 'My Account', if the customer has created before placing the order.
Sisters di Pacicco Anna Michelina will only accept returns of goods in good condition and in their original packaging, accompanied by the relative invoice or receipt. The goods must then be returned, to the same address, within 14 days from the date of delivery of the goods. The transport costs for the return of the goods are borne by the Consumer.
In the event that the returns have been made in accordance with the above, Sisters di Pacicco Anna Michelina will refund the price of the returned goods, within a maximum of 30 days from receipt of the return.
The refund will be made in the following ways:
– if the payment was made by bank transfer, the refund will be made by bank transfer to the coordinates indicated by the customer, net of bank fees
– if the payment was made by PayPal, a reversal of the transaction will be requested from the Customer, net of the cost of the operation

Claims and Warranties

The products purchased on the shop.sistershome.it website are subject to the discipline, as applicable, referred to in Legislative Decree 206/2005 on consumer protection and, as far as not contemplated therein, to the specific provisions on the subject by the Civil Code.
The warranty only covers manufacturing defects and non-conformity of the product. With the exception of the replacement of defective and non-compliant products, Sisters di Pacicco Anna Michelina, assumes no responsibility for direct and indirect damages that may arise from the use, even improper, of the product by the recipient.
Sisters di Pacicco Anna Michelina guarantees that the photos have been taken of the products that will be shipped in case of sale, so the products delivered are the same as those on the Site.
The guarantee is personal and will therefore apply only to the original buyer, being reserved for direct customers and not for traders, retailers, etc.
Any defect of the products must be reported in writing by the Customer within the term of the law at the time of return of the defective product, reshipment that must be previously agreed with Sisters di Pacicco Anna Michelina.
Sisters di Pacicco Anna Michelina reserves the right to verify the actual defect stated by the Customer and to make the replacement only after this check.
The request will be processed only if the following documents are present in the returned package: purchase invoice, order number and date, detailed description of the defect found.
The costs of returning the goods to the sender remain the responsibility of the Customer.
For any clarification and possible complaint Sisters di Pacicco Anna Michelina can be contacted by e-mail at: 
info@sistershome.it or at the telephone number +39 0882 603265.

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